Returns & Exchanges
according to all of our products being made-to-order system with a local artisan, we can not accept returns, exchanges, refunds by your change of mind. except for one-time size exchange upon the same product and the reasons attributable to our company. However, all sale products, gift cards, whose specifications have been changed can't be exchanged or refunded.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.