SHIPPING

It takes up to 7-10 business days to manufacture the shoes after payment is completed and the product will be delivered within 3-5 business days. If you would like to request quick delivery, please contact us directly by e-mail, which may incur additional shipping costs.

* We offer a Free international shipping service.

*Please note discount can not be used at the same time as other discount codes

 

 

Returns & Exchanges

Due to all of our products being made-to-order with a local artisan we can not accept returns, exchanges, or refunds for change of mind. The exception being a one-time size exchange of the same product and the reasons attributable to our company. However, all sale products or whose specifications have been changed can't be exchanged or refunded. We appreciate your understanding of our circumstances.

Once the return is accepted, you will get confirmation by email. As soon as you receive it, please send your product to the address below.

info@jelaconnais.com

Je la connais
Zip code: 04785
B-101,48,Ttukseom-ro,17 ga-gil, Seongdong-gu, Seoul, Republic of Korea

Return policy can be accepted only if the product arrives at the indicated address within 10 days from the date of receipt of an email for return confirmation and we will inform you after confirming the product return.

Please note that all the procedures may take some time upon your request. Additionally, advance payments may arise except for the attributable reasons. 

*Please note if the products are not in their original condition, No refund No exchange. So, it is recommended to purchase them carefully.